Drive sales, boost customer experience & loyalty, and reduce costs across the customer journey with AI-powered automotive customer communication platform.
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Provide round-the-clock customer support through generative chatbots, voicebots, and virtual assistants across multiple channels—such as websites, mobile apps, social media, and email—answering inquiries, resolving issues, and guiding customers in real time.
Automate scheduling test drives, service visits, or maintenance appointments by allowing customers to book appointments with dealerships or service centers in real-time, enabling customers to choose their preferred time slots through web, mobile, or chat interfaces, and receive instant confirmation and reminders.
Qualify potential buyers by engaging them in conversations across various channels, collecting their preferences, and guiding them toward suitable vehicles or services. It automatically sorts qualified leads based on their responses and sends them to sales teams for follow-up, ensuring only high-potential leads move forward.
Automate various parts of the sales process, from initial customer inquiries to finalizing purchases. It can guide customers through vehicle customization, financing calculators, document submission, and even e-signature collection.
Send automated alerts, notifications, and reminders about service appointments, upcoming maintenance, insurance renewals, or warranty expirations through SMS, email, or in-app messages, ensuring that customers are kept informed about important updates related to their vehicles.
Maintain accurate and up-to-date customer information across multiple systems by synchronizing customer interactions, policy details, and claim information with the company’s CRM software, ensuring a unified view of each customer. This integration allows agents to provide personalized and consistent service across all touchpoints.
The platform can seamlessly integrate with existing CRM systems, ensuring that customer data—such as vehicle history, purchase preferences, service records, and past interactions—is consistently updated across all channels. This allows sales, service, and marketing teams to access accurate, real-time data when engaging with customers.
Automate customers' interactions with AI-powered chatbots designed to handle a wide range of inquiries, freeing up your agents for more complex tasks.
Manage all customers' communications from a single, unified inbox. Streamline inquiries and ensure no message is missed, no matter the channel.
Categorize your audience into specific segments based on behaviors, preferences, and demographics. Our Profiling & Segmentation tool allows you to send highly targeted messages to each group, ensuring that your campaigns are personalized and effective.
Provide voice-based sales experience with AI-driven voicebots that offer natural, conversational experiences, ensuring seamless conversions.
Increase efficiency by automating routine tasks, from notifications to ticket creation, reducing manual effort and human error.
Keep your operations organized by automatically routing tasks to the right teams and converting conversations into tickets.
Keep your customers informed and engaged with automatic notifications. From order updates to appointment reminders, this tool ensures that important information reaches your customers on time, improving their experience and reducing drop-offs.
Gain a comprehensive view of your audience by consolidating data from various touchpoints, enabling you to make informed marketing decisions and campaigns.
Reach your target audience directly on their mobile devices through one click. Whether it's promotions, updates, or reminders, our SMS Campaigns tool enables you to send quick, impactful messages that engage customers and drive immediate action.
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Contact us today for more information and inquiries about WideBot’s intelligent solutions for business growth and development.
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