Dubai, UAE – October 2025 – In a regional first, WideBot AI has launched AI-powered voice calling through WhatsApp Business using its advanced WideBot AI Voice Agent. This groundbreaking technology marks a transformative leap in how organizations and governments can engage with their audiences through the Middle East's most popular communication platform.
The innovation combines the ubiquity of WhatsApp – used by over a billion people globally – with sophisticated artificial intelligence capable of understanding diverse Arabic dialects, providing instant responses, and executing voice tasks with human-like precision.
A Paradigm Shift in Institutional Service Delivery
Integrating artificial intelligence with WhatsApp calling unlocks unprecedented opportunities across multiple sectors. Government entities can now deliver voice services with exceptional efficiency and security without relying on traditional call center infrastructure, while maintaining full compliance with data protection requirements.
Major enterprises across critical sectors, including banking, insurance, telecommunications, and healthcare, gain remarkable capabilities to automate and intelligently manage customer calls at scale.
Through this integration between WideBot and WhatsApp Business, organizations can now automate appointment scheduling, respond to inquiries, process orders, and even complete government transactions in real-time with precision, all while adhering strictly to local regulations and standards.
WideBot Vision for the Digital Future
Mohamed Nabil, Founder and CEO of WideBot AI, commented on this achievement: "From day one, we believed artificial intelligence should be an integral element of every touchpoint between organizations and their customers."
Nabil added: "What we're launching today isn't merely a new feature – it's the embodiment of our vision to make digital interactions more intelligent and human. We're proud of our regional leadership in delivering this advanced experience, empowering our institutions to meet the aspirations of the digital age."
Mohamed Mostafa, Chief Technology Officer at WideBot AI, highlighted the significance of this launch: "This achievement represents the culmination of years of research and development in Arabic artificial intelligence."
He continued: "We're not just talking about technical advancement – we're redefining what effective communication between institutions and citizens means, ensuring speed, efficiency, and security."
Advanced Technology with Authentic Arabic DNA
WideBot's voice agent leverages advanced STT (Speech-to-Text) and TTS (Text-to-Speech) technologies with superior capabilities to understand various Arabic dialects – including Saudi variations, Egyptian, Emirati, and others. The system has been trained on thousands of hours of conversations across multiple dialects using AQL models, the most sophisticated in Arabic language processing, covering over 25 different dialects.
The system also employs RAG (Retrieval-Augmented Generation) technology, enabling it to deliver precise answers drawn exclusively from the organization's databases and verified sources, significantly reducing the errors common in traditional AI solutions.
AQL GenAI: The Most Large Language Model (LLM) in Arabic
WideBot developed "AQL" as the first Large Language Model (LLM) designed entirely for Arabic and dedicated to serving institutions and governments across the region.
AQL GenAI is built on solid research foundations in Arabic linguistics, deep learning, and natural language processing, becoming today's most accurate reference for understanding Arabic and its dialects spanning from the Gulf to the Atlantic – covering over 25 regional and local dialects.
AQL combines deep contextual understanding with intelligent information retrieval capabilities, ensuring answers based on documented facts from within the organization, far removed from assumptions or guesswork.
Data Security as Top Priority
WideBot delivers its advanced solution through on-premises hosting options, ensuring clients' compliance with all local data protection laws and regulations. The solution includes comprehensive call encryption and multi-layered protection for digital infrastructure, giving organizations complete control over their data without sacrificing performance or experience quality.
WideBot services are available on local cloud servers in the Kingdom of Saudi Arabia, the United Arab Emirates, and the Arab Republic of Egypt.
WideBot: Digital Transformation Partner for Arab Institutions
WideBot leads the regional landscape in developing comprehensive AI Agents specifically designed for governments and major enterprises. The company's solutions rely on Arabic-adapted Large Language Models, delivered through fully secure local infrastructure.
WideBot has achieved tangible milestones by serving over 350 clients among major institutions and government entities, including the Ministry of Hajj and Umrah, Royal Protocols, and King Abdullah University of Science and Technology in Saudi Arabia, the Egyptian Tax Portal, and the Central Agency for Organization and Administration in Egypt, alongside leading institutions in healthcare and telecommunications sectors across the UAE, Oman, Libya, and Morocco.
WideBot's services have reached over 200 million Arabic-speaking customers across more than 12 countries, reflecting its success in delivering genuine and effective Arabic AI solutions.
