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Dubai, United Arab Emirates – October 2025 – In a first-of-its-kind move in the Arab region, WideBot AI has launched AI-powered voice calls WhatsApp Business, powered by its advanced WideBot AI Voice Agent.
This launch represents a major leap in how enterprises and governments communicate with their audiences عبر the most widely used channel in the Middle East.
This innovative technology combines the simplicity of WhatsApp—used by over one billion users globally—with the power of AI capable of understanding diverse Arabic dialects, delivering instant responses, and executing voice-based tasks with near-human accuracy.
A Transformational Shift in Enterprise Services
The integration of AI with WhatsApp voice calls opens new horizons for organizations across sectors. Governments can now deliver voice-based services efficiently and securely without relying on traditional call center infrastructure, while fully complying with data protection regulations.
Meanwhile, large enterprises in key sectors such as banking, insurance, telecommunications, and healthcare gain unprecedented capabilities to automate and manage customer calls with advanced intelligence.
Through the integration of WideBot and WhatsApp Business, organizations can now automate appointment bookings, respond to inquiries, process requests, and even complete government transactions in real time with high accuracy—while maintaining full compliance with local regulations.
WideBot’s Vision for the Digital Future
Mohamed Nabil, Founder and CEO of WideBot, commented:
“From day one, we believed that AI should be a core component of every interaction between organizations and their customers.”
He added:
“What we are launching today is not just a new feature—it is a realization of our vision to make digital interactions smarter and more human. We are proud to lead the region in delivering this advanced experience, empowering organizations to meet the demands of the digital age.”
Mohamed Mostafa, CTO of WideBot, also highlighted:
“This achievement is the result of years of research and development in Arabic AI.”
He continued:
“We are not just introducing a technological advancement—we are redefining what effective communication between institutions and citizens looks like, ensuring speed, efficiency, and security.”
Advanced Technology with an Arabic Core
WideBot’s voice agent is powered by advanced Speech-to-Text (STT) and Text-to-Speech (TTS) technologies, with strong capabilities in understanding various Arabic dialects—including Saudi (in its variations), Egyptian, Emirati, and more.
The system has been trained on thousands of hours of multi-dialect conversations using the AQL GenAI model, one of the most advanced systems for Arabic language processing, supporting over 25 dialects.
It also leverages Retrieval-Augmented Generation (RAG), enabling it to provide highly accurate responses sourced exclusively from enterprise data and trusted knowledge bases, significantly reducing common AI errors.
AQL “AQL Mind”: The Most Accurate Arabic LLM
WideBot developed the AQL model as the first large language model (LLM) fully designed for Arabic, tailored to serve enterprises and governments in the region.
Built on deep research in Arabic linguistics, deep learning, and natural language processing, AQL stands today as one of the most accurate models for understanding Arabic across more than 25 regional and local dialects.
It combines deep contextual understanding with intelligent information retrieval, ensuring responses are grounded in verified enterprise data rather than assumptions.
Data Security as a Priority
WideBot offers its solution with an on-premise deployment option, ensuring full compliance with local data protection regulations. The system includes end-to-end encryption for calls and multi-layered infrastructure security, giving organizations complete control over their data without compromising performance.
WideBot services are available through local cloud infrastructure in Saudi Arabia, the UAE, and Egypt.
WideBot: A Digital Transformation Partner
WideBot is a leading regional provider of AI agents tailored for governments and large enterprises. Its solutions are built on Arabic-optimized LLMs delivered through secure local infrastructure.
The company has served more than 350 clients, including major government entities and institutions such as the Ministry of Hajj and Umrah, the Royal Court, and KAUST in Saudi Arabia, as well as the Egyptian Tax Authority and the Central Agency for Organization and Administration in Egypt, in addition to leading organizations across healthcare and telecommunications sectors in the UAE, Oman, Libya, and Morocco.
WideBot has reached over 200 million Arabic-speaking users across more than 12 countries, reflecting its success in delivering impactful, real-world Arabic AI solutions.
FAQs about WhatsApp Business Calls AI Voice Agent:
1. What is AI-powered voice calling through WhatsApp Business?
It is a technology that enables organizations and government entities to conduct automated voice conversations with customers and users through WhatsApp Business. Using WideBot AI Voice Agent, institutions can understand inquiries, respond to them, and complete tasks in real time.
2. Which Arabic dialects can WideBot’s Voice Agent understand?
The Voice Agent supports a wide range of Arabic dialects, including Saudi, Egyptian, and Emirati Arabic, enabling more accurate and relevant interactions with users across the region.
3. What tasks can be completed through voice calls?
The technology can be used to answer inquiries, schedule appointments, process requests, automate customer service, and support certain government transactions, depending on the organization’s needs and applicable regulations.
4. How does WideBot ensure the accuracy of the Voice Agent’s responses?
The Voice Agent uses speech-to-text and text-to-speech technologies, along with Retrieval-Augmented Generation (RAG), allowing it to retrieve information from the organization’s databases and verified sources before responding.
5. Does the technology protect organizational and customer data?
WideBot offers on-premises and local cloud hosting options, alongside encryption and multiple layers of infrastructure protection. This gives organizations greater control over their data and supports compliance with local data protection regulations.
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