Transform Finance & Banking interactions with secure, efficient, personalized conversations across all customers’ preferred channels.
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Offer quick and secure authentication processes using multi-factor verification, such as OTPs or biometric authentication prompts sent directly to customers' preferred channels through AI-powered chatbots that continuously monitor account activity and immediately alert customers to any suspicious transactions, ensuring real-time protection against potential fraud.
Automate responses to customer inquiries related to account balances, transaction details, card status, or general financial advice across multiple channels, such as SMS, Email, WhatsApp, Messenger, Instagram, and Webchat with the help of generative chatbots that are capable of understanding and responding to customer queries in multiple languages, ensuring inclusivity and convenience for a diverse customer base.
Empower your customers to manage their banking needs independently through digital self-service options. Customers can easily apply for loans, cancel payments, open new accounts, or manage their investments without needing to visit a branch or speak to a customer service representative, streamlining the customer experience and reducing the workload on bank staff.
Target specific audiences with tailored offers, such as credit card promotions, loan options, or investment opportunities by analyzing customer data to deliver personalized marketing messages and campaigns. It can increase conversion rates and foster customer loyalty.
Keep your audience informed with timely reminders, alerts, and notifications about various banking activities, such as new product launches, policy updates, payment due dates, or personalized financial advice. This proactive communication helps build a strong relationship between the bank and its customers.
Automate customers' interactions with AI-powered chatbots designed to handle a wide range of inquiries, freeing up your agents for more complex tasks.
Manage all customers' communications from a single, unified inbox. Streamline inquiries and ensure no message is missed, no matter the channel.
Categorize your audience into specific segments based on behaviors, preferences, and demographics. Our Profiling & Segmentation tool allows you to send highly targeted messages to each group, ensuring that your campaigns are personalized and effective.
Provide voice-based sales experience with AI-driven voicebots that offer natural, conversational experiences, ensuring seamless conversions.
Increase efficiency by automating routine tasks, from notifications to ticket creation, reducing manual effort and human error.
Keep your operations organized by automatically routing tasks to the right teams and converting conversations into tickets.
Keep your customers informed and engaged with automatic notifications. From order updates to appointment reminders, this tool ensures that important information reaches your customers on time, improving their experience and reducing drop-offs.
Gain a comprehensive view of your audience by consolidating data from various touchpoints, enabling you to make informed marketing decisions and campaigns.
Reach your target audience directly on their mobile devices through one click. Whether it's promotions, updates, or reminders, our SMS Campaigns tool enables you to send quick, impactful messages that engage customers and drive immediate action.
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Contact us today for more information and inquiries about WideBot’s intelligent solutions for business growth and development.
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